Desktops, Laptops and Tablets
As everybody in business knows a computer is a tool not a toy, and up-time is essential to the smooth running of your operations. We at My It Support understand this. Our fully trained and certified field engineers use the latest technologies and techniques to diagnose and repair system problems in a timely manner with the aim of returning your device to full productivity as soon as possible. We troubleshoot common application issues relating to Microsoft Office products, Adobe etc. Networking issues, Internet connectivity and malware infections
For Windows servers please see here.
Onsite and Remote
Depending on the task, we offer both an onsite service and a remote assistance via the leading industry provider TeamViewer. Subject to your approval, new customers have a copy of TeamViewer is installed on all computers by default which allows quick and timely repairs on demand. We can also service first time problems this way even if you do not have a an established relationship with us by using the method. Call us directly if you have an urgent situation and we may be able to assist immediately. You can contact us here.
Support Operating Systems
We service all makes and models of Windows based computers including laptops and tablets, troubleshooting both hardware and software problems. This includes common programs and applications. For laptops it should be noted that depending on the problem, they may have to removed offsite if they require servicing in a clean dust free environment. Releases of Windows we cover include:
✔ Windows 10
✔ Windows 8
✔ Windows 7
✔ Windows Vista
✔ Windows XP
✔ Windows 2000
✔ Windows NT
✔ Windows 95/98/Me (Respect if you still have these)
We are limited in servicing Apple Macs as we have elected not to become an authorised representative, which is the only way you can access parts for these products. However, these limitations not withstanding, we do support Mac troubleshooting particularly in mixed Windows environments and Microsoft Office products. Due to the hardware limitations on older Apple Macs, we support the following OS releases:
✔ OS X 10.8 Mountain Lion – 25 July 2012
✔ OS X 10.9 Mavericks – 22 October 2013
✔ OS X 10.10: Yosemite – 16 October 2014
✔ OS X 10.11: El Capitan – 30 September 2015
✔ macOS 10.12: Sierra (Fuji) – 20 September 2016
✔ macOS 10.13: High Sierra – 25 September 2017
✔ macOS 10.14: Mojave – 24 September 2018
Unfortunately we do not service Linux based computer systems at this time
Due to the many releases and propitiatory configurations around Android based tablets and phones, we provide limited support to this operating system. This is restricted to troubleshooting Office 365 apps, email configuration and networking.
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