Service Level Agreement

Regular support and maintenance

Some businesses can soldier on if their network or servers break down until the service engineers arrive. Other operations cannot afford to be offline at all. A day offline can mean missing that critical email, sale enquiry or deadline. Service agreements help counter that risk with regular management and periodic health checks on critical IT infrastructure such as servers and networks, workstations and mobile devices, networking and security compliance. An agreement can be as simple as remotely checking the health of your server each month, to regular onsite visits troubleshooting software and networking issues.

My IT Support offer flexible service agreements tailored to your IT requirements. Contact us today here for us to visit free of charge and discuss an SLA that is right for you

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Managed Services

Monitoring & Alerting

We will proactively monitor your network 24/7 x 365 and remotely address potential points of failure before they become critical. Automatic alerts guarantee a rapid response time

Compliance

Across multiple industries there is mandatory compliance when it comes to data and security, especially around data protection insurance. We can help you meet those requirements.

Reporting

You will receive a comprehensive report that is detailed monthly. This helps to simplify capacity management, plan for upgrades, and justify technology investments.

Helpdesk

A single place to report your issues and service requests, providing a systematic approach to managing IT. Each request generates a ticket, creating a historical log of all known issues and helping to prevent the same issues from constantly occurring

Downtime is measured against loss or potential loss of income, which is determined by the type of business you operate. A spool of staff who can’t process orders for day can amount to a hefty wage bill for no return; Crucial email that can make or break a sale is missed because your Internet is offline; The server has crashed with engineering files urgently needed can’t be accessed.  SLA’s alone can’t guarantee to such events wont occur, only heavily redundant infrastructure can come close to that. But preventive maintenance and health checks go a long way to identifying potential issues before they occur. Additionally, regular visits can addresses nagging issues such poor performance or glitchy applications not running correctly, keeping your operation running smoothly.

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